Privacy policy

At ChewsyPets, your privacy is our priority. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it.

1. What Information We Collect

When you visit our website, place an order, or interact with us, we may collect the following information:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping and billing addresses

b. Payment Information

  • Card details (securely processed via our trusted payment providers)
  • Billing address

c. Technical Information

  • IP address
  • Device type and browser information
  • Cookies and usage data

d. Order & Support Details

  • Purchase history
  • Wishlist items
  • Communication with customer support

2. Why We Collect Your Information

We collect your information for purposes such as:

  • Fulfilling and delivering your orders
  • Providing customer service and support
  • Processing secure payments
  • Sending updates, confirmations, and relevant offers
  • Improving our website and shopping experience
  • Preventing fraud or unauthorized activity

We only collect the information we genuinely need and use it responsibly.

3. How We Share Your Information

We do not sell or rent your personal data.

We may share your information with trusted service providers strictly for business operations such as:

  • Payment processing
  • Order fulfillment and delivery
  • Website hosting and analytics
  • Email communication and marketing (with your consent)

All partners are required to protect your information and use it only for agreed purposes.

4. How We Protect Your Information

We implement strong security measures to protect your data, including:

  • Secure Socket Layer (SSL) encryption
  • Firewall and access controls
  • Secure data storage and transmission
  • Regular system updates and monitoring

Despite our best efforts, no system is completely immune to risk. We encourage you to protect your login information and use secure passwords.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze site traffic and performance
  • Customize your shopping experience
  • Deliver relevant promotions

You can manage or disable cookies through your browser settings at any time.

6. Your Privacy Choices

You have the right to:

  • Access or update your personal information
  • Request deletion of your data (where applicable)
  • Unsubscribe from promotional emails (via the link in each email)
  • Manage your cookie preferences

For any privacy-related requests, contact us at: privacy@chewsypets.com

7. Data Retention

We keep your data only as long as necessary for the purposes stated above or as required to fulfill legal or operational obligations. When no longer needed, we securely delete or anonymize your data.

8. Third-Party Links

Our website may include links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies before sharing information.

9. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We recommend reviewing this policy periodically.